Who we are
Caring Lives Humanitarian Foundation (RC No: 9440744 (CAC Nigeria)) is a charity based in Lagos, Nigeria. We decide how your information is used, and we follow the Nigeria Data Protection Act 2023. To ask anything about your information, email info@caringlivesfoundation.org or call +234 901 983 4636 or +234 806 164 5286.
What we collect, and why
When you ask for help, on this website, by phone, at our office, on a home visit or at an outreach day:
- your name, phone number, age band (not your date of birth), state, local government area and community;
- who lives in your household and what help you need;
- on a home visit, answers about your household and your need, and a note of where the visit took place;
- photos of documents that show the need, such as a school invoice or a hospital bill, only if you agree.
We use these to consider your request, to deliver and pay for the help agreed, and to check afterwards that it arrived. We do not ask for your BVN, your NIN or copies of identity cards.
At an outreach day we keep the lightest record: your name, age band, sex, community and what you received. A phone number is optional.
When you write to us or offer to partner, we keep your name, email address and message, to answer you.
When you give, we keep your name, contact details and gifts, and whether you are happy to be named, to send receipts and to report back on what your gift paid for.
Newsletter: your name and email address, only after you confirm, and only until you unsubscribe. Every newsletter has a link to stop them.
Your consent
- We ask separately for three things: to handle your request, to photograph your documents, and to share your story or photo publicly. Saying no to the last two never changes the help you get.
- For a child, a parent or guardian agrees, and the child is asked too when old enough to understand. We never use a child's name or face publicly.
- You can withdraw your consent at any time by calling or emailing us.
Who can see it
Only the staff whose work needs it: the officer handling your request, the people who approve and pay for support, and those who check our records. Staff sign in with two steps, and every time someone opens a request it is recorded. We never sell your information or share it for marketing.
These companies process information for us, under agreements that limit them to doing only that:
- Cloudflare runs our website and staff apps, stores files and handles our email.
- PlanetScale holds our database, in London, United Kingdom.
- Resend sends our emails and newsletters.
- Google counts visits to this website (Google Analytics, through Firebase).
Some of these keep information outside Nigeria, including in the United Kingdom and the United States. We use them because they protect it to a standard at least as high as Nigerian law asks.
How long we keep it
| Payments, gifts and approvals | At least 6 years, as the law requires for financial records |
|---|---|
| Your details on a closed request | 6 years, then your name and contact details are removed |
| A request that was declined or withdrawn | 2 years, then your name and contact details are removed |
| Photos of documents | 12 months after your request closes |
| Outreach day attendance | 2 years, then only the totals are kept |
| Messages you send us | As long as the request or partnership they are about |
| Newsletter sign-up | Until you unsubscribe |
How we protect it
- Information travels over encrypted connections and is kept on secure servers, backed up every day.
- Staff use two-step sign-in, and each person sees only what their work needs.
- Field officers' phones are locked with a PIN and can be wiped remotely if one is lost.
- If something goes wrong, we will tell the Nigeria Data Protection Commission within 72 hours, and you if it puts you at risk.
What you can ask us
You can ask us to:
- show you the information we hold about you;
- correct anything that is wrong;
- delete it, unless the law says we must keep it (for example, records of payments);
- stop using it for something you object to, or withdraw your consent.
Email or call us using the details above. We will reply within a month. If you are not happy with our answer, you can complain to the Nigeria Data Protection Commission at ndpc.gov.ng.
This website
The forms on this website send what you type to us, and nothing else. To keep out spam, Cloudflare checks that a person, not a program, is filling them in.
To learn which pages help people, we use Google Analytics. It counts visits: the pages viewed, the country or city they came from, the device and browser, and how people found us. It also counts when someone sends a form or taps our phone number, email or WhatsApp, but never what they typed. It sets cookies on this website to tell a returning visitor from a new one. Google's advertising features are turned off, so none of this is used for ads.
Analytics stays off if your browser sends Global Privacy Control or Do Not Track.
Changes
When we change how we use information, we update this page and the date at the top.